SHIPPING & RETURNS

These terms apply to all orders made through our online store, lillianoberg.com.

FREE EU SHIPPING

We offer free shipping within the European Union. Shipping time for EU, 1-7 days. Express shipments are available at an extra cost of SEK 399.

WORLDWIDE SHIPPING

Worldwide shipments from SEK 1000. Shipping time worldwide, 1-6 days. We currently do not sell to USA and Canada.

Customers outside the European Union should be aware that import duties and taxes may apply when importing our products to your country. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office if you want more information on what applies to your country.

RETURNS & EXCHANGES

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.

To make an exchange or return, please contact us at info@lillianoberg.com within 14 days of receiving the goods. We will then send you the labels needed for the return shipment. To make the return, you must use the labels and courier that we provide. The cost for the return shipping will be deducted from your refund.

Please note that the goods must be returned in its original and unworn condition, without marks or scratches, for the exchange or refund to be approved. You have the right to open the package and check the contents, however all original packaging, price labels etc shall be returned with the product without having been tampered with. The goods must be returned in its original packaging within 14 days of receiving the return label. If these conditions are not met, we cannot issue an exchange or refund.

As soon as the returned goods have been approved by us, we will send your replacement or issue the refund. It will take 5-10 days for the refund to appear in your account.